Mardani A, Jusoh A, Zavadskas EK, Khalifah Z, Md Nor K. Application of multiple-criteria decision-making techniques and approaches to evaluating of service quality: a systematic review of the literature. JBEM [Internet]. 2015Oct.26 [cited 2024Nov.24];16(5):1034-68. Available from: https://mma.vgtu.lt/index.php/JBEM/article/view/2606