Cambra-Fierro, Jesús, Juan M. Berbel-Pineda, Rocío Ruiz-Benítez, and Rosario Vazquez-Carrasco. “Managing Service Recovery Processes: The Role of customer’s Age”. Journal of Business Economics and Management 12, no. 3 (October 4, 2011): 503-528. Accessed November 9, 2024. https://mma.vgtu.lt/index.php/JBEM/article/view/5044.