Suárez, Eva, José L. Roldán, and Arturo Calvo-Mora. “A Structural Analysis of the EFQM Model: An Assessment of the Mediating Role of Process Management”. Journal of Business Economics and Management 15, no. 5 (November 27, 2014): 862-885. Accessed November 24, 2024. https://mma.vgtu.lt/index.php/JBEM/article/view/3052.