Role of property management in service demands of elderly residents of apartment complexes
Abstract
An aging population results in an increased demand for services designed to meet the needs of elderly people. To enable elderly individuals to age successfully in their original residence environments, property management companies that provide services to apartment complex residents play an important role as service providers. The purpose of this study was to identify possible services that property management companies can provide to elderly residents of apartment complexes in response to changing demographics. Factor analysis was performed to identify the main areas of service demands or service demand aspects. Cluster analysis and a chi-square test were also used to identify and highlight the varied demographic characteristics and residence conditions of respondents and how they affect the level of importance attributed to each service demand aspect. Results showed seven main service aspects that were of concern to elderly individuals. Specific characteristics of elderly people that led to higher demands for certain other service aspects were also identified. The results of this study can serve as a reference for property management companies to help them provide custom design services for apartment complexes they serve and to expand their business scope and opportunities.
First published online 9 October 2019
Keyword : elderly, property management, service demand, aging in place, demand segmentation, supportive services
How to Cite
Huang, Y.-H., & Lee, P.-C. (2020). Role of property management in service demands of elderly residents of apartment complexes. International Journal of Strategic Property Management, 24(1), 24-37. https://doi.org/10.3846/ijspm.2019.10852
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
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Liu, S. F., Zhang, Y., & Jiang, M. (2018). ANP-based analysis of design strategy, customer demand, and firm performance of the elderly motorized mobility scooter. Journal of Interdisciplinary Mathematics, 21(2), 431-437. https://doi.org/10.1080/09720502.2017.1420572
Liu, S., Jin, H., Xie, B., Liu, C., & Mills, A. (2018). Concession period determination for PPP retirement village. International Journal of Strategic Property Management, 22(5), 424-435. https://doi.org/10.3846/ijspm.2018.5476
Maharaj, P. (Ed.). (2012). Aging and health in Africa. Springer Science & Business Media.
Memon, M., Wagner, S. R., Pedersen, C. F., Beevi, F. H., & Hansen, F. O. (2014). Ambient assisted living healthcare frameworks, platforms, standards, and quality attributes. Sensors, 14(3), 4312-4341. https://doi.org/10.3390/s140304312
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National Development Council. (2018). Population projections for the R.O.C. (Taiwan): 2018~2065. National Development Council, R.O.C. (Taiwan).
Nunnally, J. C., & Bernstein, I. H. (2010). Psychometric theory (3rd ed.). New York: McGraw Hill.
Ormond, B. A., Black, K. J., Tilly, J., & Thomas, S. (2004). Supportive services programs in naturally occurring retirement communities. Washington: U.S. Department of Health and Human Services.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49, 41-50. https://doi.org/10.1177/002224298504900403
Pickard, L., Wittenberg, R., Comas-Herrera, A., King, D., & Malley, J. (2012). Mapping the future of family care: receipt of informal care by older people with disabilities in England to 2032. Social Policy and Society, 11(4), 533-545.
https://doi.org/10.1017/S1474746412000346
Pickard, L. (2015). A growing care gap? The supply of unpaid care for older people by their adult children in England to 2032. Ageing & Society, 35(1), 96-123.
https://doi.org/10.1017/S0144686X13000512
Rioux, L., & Wemer, C. (2011). Residential satisfaction among aging people living in place. Journal of Environmental Psychology, 31(2), 158-169. https://doi.org/10.1016/j.jenvp.2010.12.001
Ryff, C. D., & Singer, B. (1998). Middle age and well-being. In H. S. Friedman (Ed.), Encyclopedia of mental health (pp. 707719). San Diego: Academic Press.
Seeman, T., Lusignolo, T., Albert, M., & Berkman, L. (2001). Social relationships, social support, and patterns of cognitive aging in healthy, high-functioning older adults: MacArthur studies of successful aging. Health Psychology, 20(4), 243-255. https://doi.org/10.1037/0278-6133.20.4.243
Stevens, J., (2009). Applied multivariate statistics for the social science (5th ed.). NY: Routledge.
Temelová, J., & Dvořáková, N. (2012). Residential satisfaction of elderly in the city centre: the case of revitalizing neighbourhoods in Prague. Cities, 29(5), 310-317.
https://doi.org/10.1016/j.cities.2011.11.015
Wahl, H. W., & Oswald, F. (2010). Environmental perspectives on aging. In D. Dannefer & C. Phillipson (Eds.), International handbook of social gerontology (pp. 111-124). London, UK: Sage. https://doi.org/10.4135/9781446200933.n8
Wang, J., Zhang, Z., Li, B., Lee, S., & Sherratt, R. S. (2014). An enhanced fall detection system for elderly person monitoring using consumer home networks. IEEE Transactions on Consumer Electronics, 60(1), 23-29.
https://doi.org/10.1109/TCE.2014.6780921
Wang, L., Lyu, J., & Chen, M. (2018). Study and practice on seat products design for elderly people. In IOP conference series: materials science and engineering. IOP Publishing.
https://doi.org/10.1088/1757-899X/394/3/032130
Wiles, J. L., Leibing, A., Guberman, N., Reeve, J., & Allen, R. E. S. (2012). The meaning of “aging in place” to older people. Gerontologist, 52(3), 357-366.
https://doi.org/10.1093/geront/gnr098
Wong, P. T. (2012). The human quest for meaning: theories, research, and applications (2nd ed.). New York, NJ: Routledge. https://doi.org/10.4324/9780203146286
Woolhead, G., Calnan, M., Dieppe, P., & Tadd, W. (2004). Dignity in older age: what do older people in the United Kingdom think? Age Ageing, 33(2), 165-170.
https://doi.org/10.1093/ageing/afh045
Xia, B., Zuo, J., Skitmore, M., Chen, Q., & Rarasati, A. (2015). Sustainable retirement village for older people: a case study in Brisbane, Australia. International Journal of Strategic Property Management, 19(2), 149-158. https://doi.org/10.3846/1648715X.2015.1029564
Yared, R., & Abdulrazak, B. (2016). Ambient technology to assist elderly people in indoor risks. Computers, 5(4), 1-33. https://doi.org/10.3390/computers5040022
Yin, J., & Zhou, D. (2017, June). An analysis of the dressing features of elderly women in contemporary cities of Hubei province. Paper presented at the 2nd International Conference on Education, Sports, Arts and Management Engineering (IC-ESAME 2017). https://doi.org/10.2991/icesame-17.2017.414
Zizza, C. A., Ellison, K. J., & Wernette, C. M. (2009). Total water intakes of community-living middle-old and oldest-old adults. Journals of Gerontology Series A: Biomedical Sciences and Medical Sciences, 64(4), 481-486. https://doi.org/10.1093/gerona/gln045
Armor, D. J. (1973). Theta reliability and factor scaling. Sociological Methodology, 5, 17-50. https://doi.org/10.2307/270831
Barker, R. L. (2013). The social work dictionary (6th ed.). Washington: National Association of Social Workers.
Ball, M. S. (2004). Aging in place: a toolkit for local governments. Atlanta Regional Commission, Atlanta.
Bartlett, M. (1950). Tests of significance in factor analysis. British Journal of Psychology, 3, 77-85. https://doi.org/10.1111/j.2044-8317.1950.tb00285.x
Biermann, H., Offermann-van Heek, J., Himmel, S., & Ziefle, M. (2018). Ambient assisted living as support for aging in place: quantitative users’ acceptance study on ultrasonic whistles. JMIR Aging, 1(2), e11825. https://doi.org/10.2196/11825
Boldy, D., Grenade, L., Lewin, G., Karol, E., & Burton, E. (2011). Older people’s decision regarding ‘ageing in place’: a western Australian case study. Australasian Journal on Ageing, 30(3), 136-142. https://doi.org/10.1111/j.1741-6612.2010.00469.x
Centers for Disease Control and Prevention. (2013). Healthy places terminology: aging in place. Centers for Disease Control and Prevention, Atlanta, GA. Retrieved from http://www.cdc. gov/healthyplaces/terminology.htm
Council for Economic Planning and Development. (2004). Development program and action of service industries. Council for Economic Planning and Development, Executive Yuan, R.O.C. (Taiwan).
Cureton, E. E. (1957). The upper and lower twenty-seven percent rule. Psychometrika, 22, 293-296. https://doi.org/10.1007/BF02289130
Farber, N., Shinkle, D., Lynott, J., Fox-Grage, W., & Harrell, R. (2011). Aging in place: a state survey of livability policies and practices. Public Policy Institute, Washington, D.C.
Fernández-Carro, C., Módenes, J. A., & Spijker, J. (2015). Living conditions as predictor of elderly residential satisfaction. A crossEuropean view by poverty status. European Journal of Ageing, 12(3), 187-202. https://doi.org/10.1007/s10433-015-0338-z
Fischer, T. (2014). Aging population in change–a crucial challenge for structurally weak rural areas in Austria. European Countryside, 6(1), 9-17. https://doi.org/10.2478/euco-2014-0002
Frumkin, H., Frank, L., & Jackson, R. (2004). Urban sprawl and public health. Washington, DC: Island Press.
Hsiao, H. W. (2007). Senior citizens’ needs for elder housing in Taiwan (MS thesis). Department of Social Work, National Taiwan University (in Chinese).
Jayantha, W. M., Qian, Q. K., & Yi, C. O. (2018). Applicability of ‘Aging in Place’ in redeveloped public rental housing estates in Hong Kong. Cities, 83, 140-151. https://doi.org/10.1016/j.cities.2018.06.016
Judd, B., Olsberg, D., Quinn, J., Groenhart, L., & Demirbilek, O. (2010). Dwelling, land and neighbourhood use by older home owners (AHURI final report No. 144). Melbourne, Australia: Australian Housing and Urban Research Institute.
Kaiser, H. F. (1974). An index of factorial simplicity. Psychometrika, 39(1), 31-36. https://doi.org/10.1007/BF02291575
Kaufman, L., & Rousseeuw, P. J. (2009). Finding groups in data: an introduction to cluster analysis. John Wiley & Sons.
Keeling, S. (1999). Ageing in (a New Zealand) place: ethnography, policy and practice. Social Policy Journal of New Zealand, 13, 95-114.
Kim, H., Woo, E., & Uysal, M. (2015). Tourism experience and quality of life among elderly tourists. Tourism Management, 46, 465-476. https://doi.org/10.1016/j.tourman.2014.08.002
Kochera, A., Straight, A., & Guterbock, T. (2005). Beyond 50.05: a report to the nation on livable communities: creating environments for successful aging. Retrieved from https://assets.aarp. org/rgcenter/il/beyond_50_communities.pdf
Kramer, C., & Pfaffenbach, C. (2011). Junge alte als neue “Urbaniten”? Mobilitätstrends der generation 50plus. Raumforschung und Raumordnung, 69(2), 79-90. https://doi.org/10.1007/s13147-011-0078-2
Lin, Y., & Bao, L. (2015). “Wheelchair slow transit” system-based elderly auxiliary travel mode. Frontiers of Architectural Research, 4(3), 220-229. https://doi.org/10.1016/j.foar.2015.06.003
Liu, S. F., Zhang, Y., & Jiang, M. (2018). ANP-based analysis of design strategy, customer demand, and firm performance of the elderly motorized mobility scooter. Journal of Interdisciplinary Mathematics, 21(2), 431-437. https://doi.org/10.1080/09720502.2017.1420572
Liu, S., Jin, H., Xie, B., Liu, C., & Mills, A. (2018). Concession period determination for PPP retirement village. International Journal of Strategic Property Management, 22(5), 424-435. https://doi.org/10.3846/ijspm.2018.5476
Maharaj, P. (Ed.). (2012). Aging and health in Africa. Springer Science & Business Media.
Memon, M., Wagner, S. R., Pedersen, C. F., Beevi, F. H., & Hansen, F. O. (2014). Ambient assisted living healthcare frameworks, platforms, standards, and quality attributes. Sensors, 14(3), 4312-4341. https://doi.org/10.3390/s140304312
Ministry of Health and Welfare. (2014). Report of the senior citizen condition survey 2013. Ministry of Ministry of Health and Welfare, R.O.C. (Taiwan) (in Chinese).
Ministry of Health and Welfare. (2015). Senior citizens welfare act. Ministry of Ministry of Health and Welfare, R.O.C. (Taiwan) (in Chinese).
Ministry of Health and Welfare. (2018). Report of the senior citizen condition survey 2017. Ministry of Ministry of Health and Welfare, R.O.C. (Taiwan) (in Chinese).
Ministry of the Interior. (2015). Report on the housing status survey. Ministry of Interior, R.O.C. (Taiwan) (in Chinese).
National Development Council. (2018). Population projections for the R.O.C. (Taiwan): 2018~2065. National Development Council, R.O.C. (Taiwan).
Nunnally, J. C., & Bernstein, I. H. (2010). Psychometric theory (3rd ed.). New York: McGraw Hill.
Ormond, B. A., Black, K. J., Tilly, J., & Thomas, S. (2004). Supportive services programs in naturally occurring retirement communities. Washington: U.S. Department of Health and Human Services.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49, 41-50. https://doi.org/10.1177/002224298504900403
Pickard, L., Wittenberg, R., Comas-Herrera, A., King, D., & Malley, J. (2012). Mapping the future of family care: receipt of informal care by older people with disabilities in England to 2032. Social Policy and Society, 11(4), 533-545.
https://doi.org/10.1017/S1474746412000346
Pickard, L. (2015). A growing care gap? The supply of unpaid care for older people by their adult children in England to 2032. Ageing & Society, 35(1), 96-123.
https://doi.org/10.1017/S0144686X13000512
Rioux, L., & Wemer, C. (2011). Residential satisfaction among aging people living in place. Journal of Environmental Psychology, 31(2), 158-169. https://doi.org/10.1016/j.jenvp.2010.12.001
Ryff, C. D., & Singer, B. (1998). Middle age and well-being. In H. S. Friedman (Ed.), Encyclopedia of mental health (pp. 707719). San Diego: Academic Press.
Seeman, T., Lusignolo, T., Albert, M., & Berkman, L. (2001). Social relationships, social support, and patterns of cognitive aging in healthy, high-functioning older adults: MacArthur studies of successful aging. Health Psychology, 20(4), 243-255. https://doi.org/10.1037/0278-6133.20.4.243
Stevens, J., (2009). Applied multivariate statistics for the social science (5th ed.). NY: Routledge.
Temelová, J., & Dvořáková, N. (2012). Residential satisfaction of elderly in the city centre: the case of revitalizing neighbourhoods in Prague. Cities, 29(5), 310-317.
https://doi.org/10.1016/j.cities.2011.11.015
Wahl, H. W., & Oswald, F. (2010). Environmental perspectives on aging. In D. Dannefer & C. Phillipson (Eds.), International handbook of social gerontology (pp. 111-124). London, UK: Sage. https://doi.org/10.4135/9781446200933.n8
Wang, J., Zhang, Z., Li, B., Lee, S., & Sherratt, R. S. (2014). An enhanced fall detection system for elderly person monitoring using consumer home networks. IEEE Transactions on Consumer Electronics, 60(1), 23-29.
https://doi.org/10.1109/TCE.2014.6780921
Wang, L., Lyu, J., & Chen, M. (2018). Study and practice on seat products design for elderly people. In IOP conference series: materials science and engineering. IOP Publishing.
https://doi.org/10.1088/1757-899X/394/3/032130
Wiles, J. L., Leibing, A., Guberman, N., Reeve, J., & Allen, R. E. S. (2012). The meaning of “aging in place” to older people. Gerontologist, 52(3), 357-366.
https://doi.org/10.1093/geront/gnr098
Wong, P. T. (2012). The human quest for meaning: theories, research, and applications (2nd ed.). New York, NJ: Routledge. https://doi.org/10.4324/9780203146286
Woolhead, G., Calnan, M., Dieppe, P., & Tadd, W. (2004). Dignity in older age: what do older people in the United Kingdom think? Age Ageing, 33(2), 165-170.
https://doi.org/10.1093/ageing/afh045
Xia, B., Zuo, J., Skitmore, M., Chen, Q., & Rarasati, A. (2015). Sustainable retirement village for older people: a case study in Brisbane, Australia. International Journal of Strategic Property Management, 19(2), 149-158. https://doi.org/10.3846/1648715X.2015.1029564
Yared, R., & Abdulrazak, B. (2016). Ambient technology to assist elderly people in indoor risks. Computers, 5(4), 1-33. https://doi.org/10.3390/computers5040022
Yin, J., & Zhou, D. (2017, June). An analysis of the dressing features of elderly women in contemporary cities of Hubei province. Paper presented at the 2nd International Conference on Education, Sports, Arts and Management Engineering (IC-ESAME 2017). https://doi.org/10.2991/icesame-17.2017.414
Zizza, C. A., Ellison, K. J., & Wernette, C. M. (2009). Total water intakes of community-living middle-old and oldest-old adults. Journals of Gerontology Series A: Biomedical Sciences and Medical Sciences, 64(4), 481-486. https://doi.org/10.1093/gerona/gln045