Value oriented developmental interaction capability: a driver for teamwork performance
Abstract
The objective of this research is to develop a conceptual model, by proposing the concept of value oriented developmental interaction capability, to fill in the research gap between knowledge sharing and team performance among the functional teams in the organization, then testing the model in the hotel industries in Yogyakarta Special Region and Central Java Province in Indonesia. Adopting the interaction theory and the concept of work values, the concept of value oriented developmental interaction capability is introduced and inserted in the research model for mediating the influence of knowledge sharing to teamwork performance. A purposive sampling is adopted in inviting employee in a hospitality industry sector to participate in this research. Following the acceptance of the regression coefficients, the Sobel test statistics is conducted and proving the role of value oriented developmental interaction capability as a mediator between knowledge sharing and teamwork performance.
Keyword : knowledge sharing, value oriented developmental interaction capability, teamwork efficacy, teamwork performance, work value, Indonesia
How to Cite
Sulistiyan, E., & Ferdinand, A. T. (2018). Value oriented developmental interaction capability: a driver for teamwork performance. Business: Theory and Practice, 19, 300-308. https://doi.org/10.3846/btp.2018.30
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
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Choi SY, Lee H, Yoo Y (2010) The impact of information tech- nology and transactive memory systems on knowledge sharing, application, and team performance a field study. MIS Quarterly 34 (4): 855-870. https://doi.org/10.2307/25750708
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Donohoo J (2017) Collective teacher efficacy research: impli- cations for professional learning. Journal of Professional Capital and Community 2 (2): 101-116. https://doi.org/10.1108/JPCC-10-2016-0027
Edmondson AC (2012) Teaming: how organizations learn, inno- vate, and compete in the knowledge economy. San Francisco, CA: John Wiley&Sons.
Ferdinand A (2014) Metode penelitian anajemen: Pedoman pene- litian untuk penulisan skripsi, tesis dan disertasi ilmu manaje- men – Management Research Method: a research guidance for writing thesis and dissertation in management science (Vol. 5). Semarang: Undip Press – Badan Penerbitan Undip.
Ferdinand AT, Wahyuningsih W (2018) Salespeople’s inno- vativeness: a driver of sales performance. Management & Marketing. Challenges for the Knowledge Society 13 (2): 966.
George JM (1990) Personality, affect, and behavior in groups. Journal of Applied Psychology 75 (2): 107-116. https://doi.org/10.1037/0021-9010.75.2.107
Ghobadi S (2015) What drives knowledge sharing in software development teams: a literature review and classification framework. Information & Management 52 (1): 82-97. https://doi.org/10.1016/j.im.2014.10.008
Hair JF, Black WC, Babin BJ, Anderson RE (2010) Multivariate data analysis (7th Ed). Pearson Prentice Hall.
Han SJ, Beyerlein M (2016) Framing the effects of multina- tional cultural diversity on virtual team processes. Small Group Research 47 (4): 351-383. https://doi.org/10.1177/1046496416653480
Han SJ, Lee Y, Beyerlein M, Kolb J (2017) Shared leadership in teams the role of coordination, goal commitment, and knowledge sharing on perceived team performance. Team Performance management: an International Journal.
Hau I, Chow S (2012) The role of social network and collaborative culture in knowledge sharing and performance relations. SAM Advanced Management Journal 77 (2): 24-37.
Hayes AF (2013) Methodology in the social sciences, Introduction to mediation, moderation, and conditional process analysis: a regression-based approach. New York, NY: US: Guilford Press.
James LR (1984) Estimating within-group interrater reliability with and without response bias. Journal of Applied Psycho- logy 69 (1): 85-98. https://doi.org/10.1037/0021-9010.69.1.85
Karpen IO, Bove LL, Lukas BA (2012) Linking service-dominant logic and strategic business practice. Journal of Service Research 15 (1): 21-38. https://doi.org/10.1177/1094670511425697
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Kozlowski SWJ, Klein KJ (2000) A multilevel approach to theory and research in organizations contextual, temporal, and emergent processes. Francisco: Jossey-Bass.
Lent RW, Schmidt J, Schmidt L (2006) Collective efficacy beliefs in student work teams: relation to self-efficacy, cohesion, and performance. Journal of Vocational Behavior 68 (1): 73-84. https://doi.org/10.1016/j.jvb.2005.04.001
Lurey JS, Raisinghani MS (2001) An empirical study of best practices in virtual teams. Information & Management 38: 523-544. https://doi.org/10.1016/S0378-7206(01)00074-X
Mathieu J, Maynard MT, Rapp T, Gilson L (2008) Team effecti- veness 1997-2007 a review of recent advancements and a glimpse into the future. Journal of Management 34 (3): 410-476. https://doi.org/10.1177/0149206308316061
Matošková J, Směšná P (2017) Human resource management practices stimulating knowledge sharing. Management & Marketing 12 (4).
Mesmer-Magnus J, Niler AA, Plummer G, Larson LE, DeChurch LA (2017) The cognitive underpinnings of effective teamwork: a continuation. Career Development International 22 (5): 507-519. https://doi.org/10.1108/CDI-08-2017-0140
Mueller J (2014) A specific knowledge culture: cultural an- tecedents for knowledge sharing between project teams. European Management Journal 32 (2): 190-202. https://doi.org/10.1016/j.emj.2013.05.006
Nesheim T, Hunskaar HM (2015) When employees and external consultants work together on projects: challenges of knowledge sharing. International Journal of Project Management 33 (7): 1417-1424. https://doi.org/10.1016/j.ijproman.2015.06.010
Nissen HA, Evald MR, Clarke AH (2014) Knowledge sharing in heterogeneous teams through collaboration and cooperation: exemplified through public–private-innovation partnerships. Industrial Marketing Management 43 (3): 473-482. https:// doi.org/10.1016/j.indmarman.2013.12.015
Nonaka I, Takeuchi H (1995) The knowledge creating company. New York: Oxford University Press.
Noor IM, Salim J (2011) Factors influencing employee knowledge sharing capabilities in electronic government agencies in Malaysia. IJCSI International Journal of Computer Science Issues 8 (4): 106-114.
Nunnally JC, Bermstein IH (1994) Psychometric theory (3rd ed). New York: McGraw-Hill.
Pangil F, Moi Chan J (2014) The mediating effect of knowledge sharing on the relationship between trust and virtual team effectiveness. Journal of Knowledge Management 18 (1): 92-106. https://doi.org/10.1108/JKM-09-2013-0341
Park J-G, Lee J (2014) Knowledge sharing in information systems development projects: explicating the role of dependence and trust. International Journal of Project Management 32: 153-165. https://doi.org/10.1016/j.ijproman.2013.02.004
Reychav I, Weisberg J (2010) Bridging intention and behavior of knowledge sharing. Journal of Knowledge Management 14 (2): 285-300. https://doi.org/10.1108/13673271011032418
Salas E, Reyes DL, Woods AL (2017) The assessment of team performance: observations and needs. Switzerland: Springer International Publishing.
Schweitzer L, Ng ESW, Kuron LKJ, Lyons ST (2015) Millennials’ work values: differences across the school to work transition. Personnel Review 44 (6): 991-1009. https://doi.org/10.1108/ PR-01-2014-0024
Shuffler ML, DiazGranados D, Salas E (2011) There’s a science for that: team development interventions in organizations. Current Directions in Psychological Science 20 (6): 365-372. https://doi.org/10.1177/0963721411422054
Srivastava A, Bartol KM, Locke EA (2006) Empowering leaders- hip in management teams: effects on knowledge sharing, efficacy, and performance. Academy of Management Journal 49 (6): 1239-1251. https://doi.org/10.5465/amj.2006.23478718
Sung SY, Choi JN (2012) Effects of team knowledge management on the creativity and financial performance of organizational teams. Organizational Behavior And Human Decision Pro- cesses 118: 4-13. https://doi.org/10.1016/j.obhdp.2012.01.001
Tung H-L, Chang Y-H (2011) Effects of empowering leadership on performance in management team Mediating effects of knowledge sharing and team cohesion. Journal of Chinese Human Resource Management 2 (1): 43-60. https://doi. org/10.1108/20408001111148720
Urbancová H, Fejfarová M (2015) Vertical knowledge transfer in Czech organizations. Business: Theory and practice – Verslas: Teorija ir praktika 16 (3): 231-242. https://doi.org/10.3846/btp.2015.477
Wang Z, Sharma PN, Cao J (2016) From knowledge sharing to firm performance: a predictive model comparison. Journal of Business Research 69 (10): 4650-4658. https://doi.org/10.1016/j.jbusres.2016.03.055
Wang Z, Wang N (2012) Knowledge sharing, innovation and firm performance. Expert Systems with Applications 39: 8899- 8908. https://doi.org/10.1016/j.eswa.2012.02.017
Wang Z, Wang N, Liang H (2014) Knowledge sharing, intellectual capital and firm performance. Management Decision 52 (2): 230-258. https://doi.org/10.1108/MD-02-2013-0064
Watson D, Clark LA, Tellegen A (1988) Development and vali- dation of brief measures of positive and negative affect: the PANAS scales. Journal of Personality and Social Psychology 54 (6). https://doi.org/10.1037/0022-3514.54.6.1063
Wulandari F, Ferdinand AT, Dwiatmadja C (2018) Knowledge Sharing in a critical moment of work. International Jour- nal of Knowledge Management 14 (2): 88-98. https://doi.org/10.4018/IJKM.2018040106
Xiao Y, Zhang H, Basadur TM (2016) Does information sharing always improve team decision making? An examination of the hidden profile condition in new product development. Journal of Business Research 69 (2): 587-595. https://doi.org/10.1016/j.jbusres.2015.05.014
Ambrozová E, Koleňák J, Pokorný V (2016) Connatural mana- gement approach to preparation and development of indi- viduals in the business environment. Business: Theory and practice – Verslas: Teorija ir Praktika 17 (2): 81-88. https://doi.org/10.3846/btp.2016.512
Arbuckle JL (2016) IBM® SPSS® Amos™ User’s Guide.
Argote L (2013) Organizational learning creating, retaining and transferring knowledge (2nd ed). New York: Springer.
Aubke F, Wöber K, Scott N, Baggio R (2014) Knowledge sharing in revenue management teams: antecedents and consequences of group cohesion. International Journal of Hospitality Manage- ment 41: 149-157. https://doi.org/10.1016/j.ijhm.2014.05.010
Bandura A (1997) Self-efficacy: the exercise of control. New York: W. H. Freeman.
Bliese PD (2000) Within-group agreement, non-independence, and reliability implication for data aggregation and analysis. San Fransisco: Jossey-Bass.
Blumentritt R, Johnston R (1999) Towards a strategy for knowledge management. Technology Analysis & Strategic Management 11 (3): 287-300. https://doi.org/10.1080/095373299107366
Budworth M-H (2011) Individual learning and group performan- ce: the role of collective efficacy. Journal of Workplace Learning 23 (6): 391-401. https://doi.org/10.1108/13665621111154403
Chiu Y-W, Chien Y-C (2015) The effect of knowledge sharing on organizational performance organizational learning as mediator. International Journal of Information Technology and Business Management 36 (1). https://doi.org/10.2495/AMEIT14
Choi SY, Lee H, Yoo Y (2010) The impact of information tech- nology and transactive memory systems on knowledge sharing, application, and team performance a field study. MIS Quarterly 34 (4): 855-870. https://doi.org/10.2307/25750708
Derksen K, de Caluwé L, Simons RJ (2011) Developmental space for groups working on innovation. Human Resource Deve- lopment International 14 (3): 253-271. https://doi.org/10.10 80/13678868.2011.585060
Donohoo J (2017) Collective teacher efficacy research: impli- cations for professional learning. Journal of Professional Capital and Community 2 (2): 101-116. https://doi.org/10.1108/JPCC-10-2016-0027
Edmondson AC (2012) Teaming: how organizations learn, inno- vate, and compete in the knowledge economy. San Francisco, CA: John Wiley&Sons.
Ferdinand A (2014) Metode penelitian anajemen: Pedoman pene- litian untuk penulisan skripsi, tesis dan disertasi ilmu manaje- men – Management Research Method: a research guidance for writing thesis and dissertation in management science (Vol. 5). Semarang: Undip Press – Badan Penerbitan Undip.
Ferdinand AT, Wahyuningsih W (2018) Salespeople’s inno- vativeness: a driver of sales performance. Management & Marketing. Challenges for the Knowledge Society 13 (2): 966.
George JM (1990) Personality, affect, and behavior in groups. Journal of Applied Psychology 75 (2): 107-116. https://doi.org/10.1037/0021-9010.75.2.107
Ghobadi S (2015) What drives knowledge sharing in software development teams: a literature review and classification framework. Information & Management 52 (1): 82-97. https://doi.org/10.1016/j.im.2014.10.008
Hair JF, Black WC, Babin BJ, Anderson RE (2010) Multivariate data analysis (7th Ed). Pearson Prentice Hall.
Han SJ, Beyerlein M (2016) Framing the effects of multina- tional cultural diversity on virtual team processes. Small Group Research 47 (4): 351-383. https://doi.org/10.1177/1046496416653480
Han SJ, Lee Y, Beyerlein M, Kolb J (2017) Shared leadership in teams the role of coordination, goal commitment, and knowledge sharing on perceived team performance. Team Performance management: an International Journal.
Hau I, Chow S (2012) The role of social network and collaborative culture in knowledge sharing and performance relations. SAM Advanced Management Journal 77 (2): 24-37.
Hayes AF (2013) Methodology in the social sciences, Introduction to mediation, moderation, and conditional process analysis: a regression-based approach. New York, NY: US: Guilford Press.
James LR (1984) Estimating within-group interrater reliability with and without response bias. Journal of Applied Psycho- logy 69 (1): 85-98. https://doi.org/10.1037/0021-9010.69.1.85
Karpen IO, Bove LL, Lukas BA (2012) Linking service-dominant logic and strategic business practice. Journal of Service Research 15 (1): 21-38. https://doi.org/10.1177/1094670511425697
Karpen IO, Bove LL, Lukas BA, Zyphur MJ (2015) Service-domi- nant orientation: measurement and impact on performance outcomes. Journal of Retailing 91 (1): 89-108. https://doi. org/10.1016/j.jretai.2014.10.002" target="_blank" rel="noopener">https://doi. org/10.1016/j.jretai.2014.10.002
Kozlowski SWJ, Klein KJ (2000) A multilevel approach to theory and research in organizations contextual, temporal, and emergent processes. Francisco: Jossey-Bass.
Lent RW, Schmidt J, Schmidt L (2006) Collective efficacy beliefs in student work teams: relation to self-efficacy, cohesion, and performance. Journal of Vocational Behavior 68 (1): 73-84. https://doi.org/10.1016/j.jvb.2005.04.001
Lurey JS, Raisinghani MS (2001) An empirical study of best practices in virtual teams. Information & Management 38: 523-544. https://doi.org/10.1016/S0378-7206(01)00074-X
Mathieu J, Maynard MT, Rapp T, Gilson L (2008) Team effecti- veness 1997-2007 a review of recent advancements and a glimpse into the future. Journal of Management 34 (3): 410-476. https://doi.org/10.1177/0149206308316061
Matošková J, Směšná P (2017) Human resource management practices stimulating knowledge sharing. Management & Marketing 12 (4).
Mesmer-Magnus J, Niler AA, Plummer G, Larson LE, DeChurch LA (2017) The cognitive underpinnings of effective teamwork: a continuation. Career Development International 22 (5): 507-519. https://doi.org/10.1108/CDI-08-2017-0140
Mueller J (2014) A specific knowledge culture: cultural an- tecedents for knowledge sharing between project teams. European Management Journal 32 (2): 190-202. https://doi.org/10.1016/j.emj.2013.05.006
Nesheim T, Hunskaar HM (2015) When employees and external consultants work together on projects: challenges of knowledge sharing. International Journal of Project Management 33 (7): 1417-1424. https://doi.org/10.1016/j.ijproman.2015.06.010
Nissen HA, Evald MR, Clarke AH (2014) Knowledge sharing in heterogeneous teams through collaboration and cooperation: exemplified through public–private-innovation partnerships. Industrial Marketing Management 43 (3): 473-482. https:// doi.org/10.1016/j.indmarman.2013.12.015
Nonaka I, Takeuchi H (1995) The knowledge creating company. New York: Oxford University Press.
Noor IM, Salim J (2011) Factors influencing employee knowledge sharing capabilities in electronic government agencies in Malaysia. IJCSI International Journal of Computer Science Issues 8 (4): 106-114.
Nunnally JC, Bermstein IH (1994) Psychometric theory (3rd ed). New York: McGraw-Hill.
Pangil F, Moi Chan J (2014) The mediating effect of knowledge sharing on the relationship between trust and virtual team effectiveness. Journal of Knowledge Management 18 (1): 92-106. https://doi.org/10.1108/JKM-09-2013-0341
Park J-G, Lee J (2014) Knowledge sharing in information systems development projects: explicating the role of dependence and trust. International Journal of Project Management 32: 153-165. https://doi.org/10.1016/j.ijproman.2013.02.004
Reychav I, Weisberg J (2010) Bridging intention and behavior of knowledge sharing. Journal of Knowledge Management 14 (2): 285-300. https://doi.org/10.1108/13673271011032418
Salas E, Reyes DL, Woods AL (2017) The assessment of team performance: observations and needs. Switzerland: Springer International Publishing.
Schweitzer L, Ng ESW, Kuron LKJ, Lyons ST (2015) Millennials’ work values: differences across the school to work transition. Personnel Review 44 (6): 991-1009. https://doi.org/10.1108/ PR-01-2014-0024
Shuffler ML, DiazGranados D, Salas E (2011) There’s a science for that: team development interventions in organizations. Current Directions in Psychological Science 20 (6): 365-372. https://doi.org/10.1177/0963721411422054
Srivastava A, Bartol KM, Locke EA (2006) Empowering leaders- hip in management teams: effects on knowledge sharing, efficacy, and performance. Academy of Management Journal 49 (6): 1239-1251. https://doi.org/10.5465/amj.2006.23478718
Sung SY, Choi JN (2012) Effects of team knowledge management on the creativity and financial performance of organizational teams. Organizational Behavior And Human Decision Pro- cesses 118: 4-13. https://doi.org/10.1016/j.obhdp.2012.01.001
Tung H-L, Chang Y-H (2011) Effects of empowering leadership on performance in management team Mediating effects of knowledge sharing and team cohesion. Journal of Chinese Human Resource Management 2 (1): 43-60. https://doi. org/10.1108/20408001111148720
Urbancová H, Fejfarová M (2015) Vertical knowledge transfer in Czech organizations. Business: Theory and practice – Verslas: Teorija ir praktika 16 (3): 231-242. https://doi.org/10.3846/btp.2015.477
Wang Z, Sharma PN, Cao J (2016) From knowledge sharing to firm performance: a predictive model comparison. Journal of Business Research 69 (10): 4650-4658. https://doi.org/10.1016/j.jbusres.2016.03.055
Wang Z, Wang N (2012) Knowledge sharing, innovation and firm performance. Expert Systems with Applications 39: 8899- 8908. https://doi.org/10.1016/j.eswa.2012.02.017
Wang Z, Wang N, Liang H (2014) Knowledge sharing, intellectual capital and firm performance. Management Decision 52 (2): 230-258. https://doi.org/10.1108/MD-02-2013-0064
Watson D, Clark LA, Tellegen A (1988) Development and vali- dation of brief measures of positive and negative affect: the PANAS scales. Journal of Personality and Social Psychology 54 (6). https://doi.org/10.1037/0022-3514.54.6.1063
Wulandari F, Ferdinand AT, Dwiatmadja C (2018) Knowledge Sharing in a critical moment of work. International Jour- nal of Knowledge Management 14 (2): 88-98. https://doi.org/10.4018/IJKM.2018040106
Xiao Y, Zhang H, Basadur TM (2016) Does information sharing always improve team decision making? An examination of the hidden profile condition in new product development. Journal of Business Research 69 (2): 587-595. https://doi.org/10.1016/j.jbusres.2015.05.014