Share:


Intentions of transport sector employees to leave the job: is workplace mobbing truly a catalyst?

    Jolita Vveinhardt Affiliation
    ; Simona Domarkaitė Affiliation
    ; Mykolas Deikus Affiliation

Abstract

Although previous studies have focused on workplace mobbing in transport companies, there is still a lack of research showing which variables have the greatest impact on employees’ intentions to leave their jobs. To address this gap, this paper aims to explore the workplace mobbing variables that strongly impact employees’ intentions to leave their workplaces in Lithuanian transport companies. Using the questionnaire “Mobbing and single cases of harassment in employees” relations – MSCH’, 440 employees of transport companies were surveyed. The performed analysis provided regression models aimed at reducing employees’ intentions to leave the workplace, eliminating regressors with the greatest negative influence, and at the same time, increasing the regressor with the most positive impact, i.e., prevention. The study revealed that abuse in assigning work tasks, poor self-feeling of employees, and experienced damage and prevention measures explained almost 45% of the dispersion in the intentions of transport sector employees to leave the job. In this context, the intervention measures used by the companies were not significant. The study shows that employees’ intentions to leave the job are most influenced by employees’ self-feeling, while prevention of workplace mobbing should be seen in a broader context, focusing on the ethics of managers’ relationships with employees. It also highlights the importance of creating a safe and trustworthy organisational environment and suggests that prevention strategies should address broader contexts, including abuse in task assignments, employees’ self-feeling, and the power dynamics of perpetrators.

Keyword : employees, intentions to leave the job, workplace mobbing, transport companies

How to Cite
Vveinhardt, J., Domarkaitė, S., & Deikus, M. (2024). Intentions of transport sector employees to leave the job: is workplace mobbing truly a catalyst?. Business: Theory and Practice, 25(2), 603–613. https://doi.org/10.3846/btp.2024.21494
Published in Issue
Dec 12, 2024
Abstract Views
48
PDF Downloads
27
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

References

Adigüzel, Z., & Küçükoğlu, İ. (2021). Examining the effects of mobbing and role uncertainty on the performance of the employees: Research in logistics companies. Kahramanmaraş Sütçü İmam Üniversitesi Sosyal Bilimler Dergisi, 18(1), 434–455. https://doi.org/10.33437/ksusbd.719717

Alper Ay, F. (2024). The relationship between work motivation and productivity: Bibliometric analysis of articles from 1953 to 2024. Human Systems Management, 43(4), 1–22. https://doi.org/10.3233/HSM-240020

Alper Ay, F., & Türkdoğan, N. (2018). The relationship between emotional labor, burnout, turnover intention and job performance. Journal of Organizational Behavior Research, 3(1), 87–103.

Andrejić, M., Pajić, V., & Kilibarda, M. (2020). Stress and communication as quality indicators of a working environment in logistics companies: A case study in the logistics sector in Serbia. International Journal for Traffic & Transport Engineering, 10(3), 309–322. https://doi.org/10.7708/ijtte.2020.10(3).05

Batsi, C., & Karamanis, K. (2019). Mobbing at work: Experiences in the Greek public sector. Management Research & Practice, 11(4), 23–33.

Bayin Donar, G., & Yesilaydin, G. (2022). The evaluation of mobbing cases in the healthcare sector based on Supreme Court case law in Turkey. Perspectives in Psychiatric Care, 58(4), 2888–2896. https://doi.org/10.1111/ppc.13137

Berber, U., & Yildiz, B. S. (2020). Mobbing and turnover Intention: a study from employees of the provincial directorate of youth and sports in Turkey. European Journal of Physical Education and Sport Science, 6(1), 71–79.

Blackwood, K., Bentley, T. A., & Catley, B. E. (2018). A victim’s search for resolution: Conceptualising workplace bullying and its intervention as a process. Journal of Safety, Health & Environment, 34(1), 7–31.

Branch, S., Ramsay, S., & Barker, M. (2013). Workplace bullying, mobbing and general harassment: A review. International Journal of Management Reviews, 15(3), 280–299. https://doi.org/10.1111/j.1468-2370.2012.00339.x

Brien, A., Thomas, N., & Hussein, A. S. (2015). Turnover intention and commitment as part of organizational social capital in the hotel industry. Journal of Human Resources in Hospitality & Tourism, 14(4), 357–381. https://doi.org/10.1080/15332845.2015.1008385

Coetzee, M. & Oosthuizen, R. M. (2017). Work-role psychosocial flourishing: Its mediation role on workplace bullying and employee turnover intention. Journal of Psychology in Africa, 27(3), 211–215. https://doi.org/10.1080/14330237.2017.1321826

da Silva João, A. L., & Saldanha Portelada, A. F. (2019). Mobbing and its impact on interpersonal relationships at the workplace. Journal of Interpersonal Violence, 34(13), 2797–2812. https://doi.org/10.1177/0886260516662850

Deikus, M., & Vveinhardt, J. (2023, 22-23 November). Victims’ specific expectations arising from experiences of workplace mobbing. In 42nd IBIMA Conference. IBIMA. https://doi.org/10.5171/2023.4226823

Desrumaux, P., Malola, P., Dose, E., & Manzano García G. (2020). Workplace bullying and thwarted needs: Effects of support from colleagues and hierarchy on turnover intentions [Harcèlement moral et frustration des besoins: impacts des soutiens des collègues et de la hiérarchie sur l’intention de quitter]. Archives des Maladies Professionnelles et de l’Environnement, 81(6), 811–819. https://doi.org/10.1016/j.admp.2020.02.007

Eckler, J. (2010). Why we need to re-invent logistics outsourcing. Wareh Forum, 25(11), 1–3.

Einarsen, K., Nielsen, M. B., Hetland, J., Olsen, O. K., Zahlquist, L., Mikkelsen, E. G., Koløen, J., & Einarsen, S. V. (2020). Outcomes of a proximal workplace intervention against workplace bullying and harassment: A protocol for a cluster randomized controlled trial among Norwegian industrial workers. Frontiers in Psychology, 11, Article 2013. https://doi.org/10.3389/fpsyg.2020.02013

Einarsen, S. V., Hoel, H., Zapf, D., & Cooper, C. L. (2020). The concept of bullying and harassment at work: The European tradition. In Bullying and harassment in the workplace (pp. 3–53). CRC Press. https://doi.org/10.1201/9780429462528-2

Ertürk, A., & Cemaloğlu, N. (2014). Causes of mobbing behavior. Procedia – Social and Behavioral Sciences, 116, 3669–3678. https://doi.org/10.1016/j.sbspro.2014.01.821

Guzeller, C. O., & Celiker, N. (2020). Examining the relationship between organizational commitment and turnover intention via a meta-analysis. International Journal of Culture, Tourism and Hospitality Research, 14(1), 102–120. https://doi.org/10.1108/IJCTHR-05-2019-0094

Glambek, M., Matthiesen, S. B., Hetland J., & Einarsen S. (2014). Workplace bullying as an antecedent to job insecurity and intention to leave: A 6-month prospective study. Human Resource Management Journal, 24(3), 255–268. https://doi.org/10.1111/1748-8583.12035

Glasø, L., Bele, E., Nielsen, M. B., & Einarsen, S. (2011). Bus drivers’ exposure to bullying at work: An occupation‐specific approach. Scandinavian Journal of Psychology, 52(5), 484–493. https://doi.org/10.1111/j.1467-9450.2011.00895.x

Gonçalves, J., da Rosa Tolfo, S., Espinosa, L. M. C., & Teixeira K. C. (2020). Workplace bullying: A study on urban collective transportation [Assédio Moral no Trabalho: um Estudo sobre o Transporte Coletivo Urbano]. Trends in Psychology, 28(4), 494–510. https://doi.org/10.1007/s43076-020-00039-x

Görgülü, N., Beydağ, K. D., Şensoy, F., & Kıyak, M. (2014). The effects of mobbing (bullying) on health employes. Procedia – Social and Behavioral Sciences, 152, 503–509. https://doi.org/10.1016/j.sbspro.2014.09.196

Gulin, W. B. (2019). Mobbing in the workplace-causes and consequences. 21st Century Pedagogy, 3(1), 14–19. https://doi.org/10.2478/ped21-2019-0002

Guzeller, C. O., & Celiker, N. (2020). Examining the relationship between organizational commitment and turnover intention via a meta-analysis. International Journal of Culture, Tourism and Hospitality Research, 14(1), 102–120. https://doi.org/10.1108/IJCTHR-05-2019-0094

Harper, J. (2020). Bullied by the best: Why the bully paradigm is a bad fit for understanding the mob. In Confronting academic mobbing in higher education: Personal accounts and administrative action (pp. 29–43). IGI Global. https://doi.org/10.4018/978-1-5225-9485-7.ch002

Hogh, A., Mikkelsen, E. G., & Hansen, A. M. (2011). Individual consequences of workplace bullying/mobbing. In S. Einarsen, H. Hoel, D. Zapf, & C. L. Cooper (Eds.), Bullying and harassment in the workplace: Developments in theory, research, and practice (pp. 107–128). CRC Press. https://doi.org/10.1201/EBK1439804896-7

Hussain, K., Abbas, Z., Gulzar, S., Jibril, A. B., & Hussain, A. (2020). Examining the impact of abusive supervision on employees’ psychological wellbeing and turnover intention: The mediating role of intrinsic motivation. Cogent Business & Management, 7(1), Article 1818998. https://doi.org/10.1080/23311975.2020.1818998

Jarosz, S., & Gozdecki, K. (2021). The phenomenon of mobbing among young employees in relation to the size of the organization in Poland. Journal of Contemporary Issues in Business and Government, 27(5), 160–175.

Johns, G. (2002). The psychology of lateness, absenteeism, and turnover. In N. Anderson, D. S. Ones, H. K. Sinangil, & C. Viswesvaran (Eds.), Handbook of industrial, work and organizational psychology, Vol. 2: Organizational psychology (pp. 232–252). Sage Publications, Inc. https://doi.org/10.4135/9781848608368.n13

Keashly, L., & Jagatic, K. (2011). North American perspectives on hostile behaviours and bullying at work. In S. Einarsen, H. Hoel, D. Zapf, & C. Cooper (Eds.), Bullying and harassment in the workplace (pp. 41–74). Taylor and Francis. https://doi.org/10.1201/EBK1439804896-4

Krishna, A., Soumyaja, D., & Joseph, J. (2024). Workplace bullying and employee silence: The role of affect-based trust and climate for conflict management. International Journal of Conflict Management, 35(5). https://doi.org/10.1108/IJCMA-09-2023-0190

Krishna, A., Soumyaja, D., & Sowmya, C. S. (2023). Workplace bullying and diffident silence: A moderated mediation model of shame and core self-evaluation. International Journal of Conflict Management, 34(3). https://doi.org/10.1108/IJCMA-04-2022-0075

Leymann, H. (1990). Mobbing and psychological terror at workplaces. Violence and Victims, 5(2), 119–126. https://doi.org/10.1891/0886-6708.5.2.119

Leymann, H. (1996). The content and development of mobbing at work. European Journal of Work and Organizational Psychology, 5(2), 165–184. https://doi.org/10.1080/13594329608414853

Lin, C. Y., & Huang, C. K. (2021). Employee turnover intentions and job performance from a planned change: The effects of an organizational learning culture and job satisfaction. International Journal of Manpower, 42(3), 409–423. https://doi.org/10.1108/IJM-08-2018-0281

Lutgen-Sandvik, P., Hood, J. N., & Jacobson, R. P. (2016). The impact of positive organizational phenomena and workplace bullying on individual outcomes. Journal of Managerial Issues, XXVIII(1–2), 30–49. https://doi.org/10.1002/9781118955567.wbieoc165

Lyons, P., & Bandura, R. (2020). Employee turnover: Features and perspectives. Development and Learning in Organizations: An International Journal, 34(1), 1–4. https://doi.org/10.1108/DLO-02-2019-0048

Matsson, A., & Jordan, T. (2022). Workplace bullying investigations: A complex endeavor for a complex problem. Organizational Dynamics, 51(2), Article 100840. https://doi.org/10.1016/j.orgdyn.2021.100840

Maxcy, B. D., & Nguyên, T. S. T. (2022). The micropolitics of workplace mobbing: Utilizing precarity and microaggressions in neoliberal reform. In The Palgrave handbook of educational leadership and management discourse (pp. 1025–1051). Springer. https://doi.org/10.1007/978-3-030-99097-8_87

Memon, M. A., Salleh, R., Baharom, M. N. R., & Harun, H. (2014). Person-organization fit and turnover intention: The mediating role of employee engagement. Global Business and Management Research, 37(3), 285–298. https://doi.org/10.1108/JMD-07-2017-0232

Minárová, M., Benčiková, D., Malá, D., & Smutný, F. (2020). Mobbing in a workplace and its negative influence on building quality culture. In SHS Web of Conferences (Vol. 74, Article 05014). EDP Sciences. https://doi.org/10.1051/shsconf/20207405014

Mujtaba, B. G., & Senathip, T. (2020). Workplace mobbing and the role of human resources management. Business Ethics and Leadership, 4(1), 17–34. https://doi.org/10.21272/bel.4(1).17-34.2020

Nguyen, M. H., Pojani, D., Nguyen-Phuoc, D. Q., & Thi, B. N. (2023). What if delivery riders quit? Challenges to last-mile logistics during the Covid-19 pandemic. Research in Transportation Business & Management, 47, Article 100941. https://doi.org/10.1016/j.rtbm.2022.100941

Nobili, M., Gonnella, M. T., Mazza, B., Lombardi, M., & Setola, R. (2023). Review of measures to prevent and manage aggression against transport workers. Safety Science, 166, Article 106202. https://doi.org/10.1016/j.ssci.2023.106202

Petrescu, C., & Manghiuc, I. (2020). Mobbing at work and the impact of employee performance. LUMEN Proceedings, 11, 273–282. https://doi.org/10.18662/lumproc/gekos2020/28

Pratama, E. N., Suwarni, E., & Handayani, M. A. (2022). The effect of job satisfaction and organizational commitment on turnover intention with person organization fit as moderator variable. Aptisi Transactions on Management (ATM), 6(1), 74–82. https://doi.org/10.33050/atm.v6i1.1722

Pritchard, E., van Vreden, C., Xia, T., Newnam, S., Collie, A., Lubman, D. I., de Almeida Neto, & Iles, R. (2023). Impact of work and coping factors on mental health: Australian truck drivers’ perspective. BMC Public Health, 23(1), 1–12. https://doi.org/10.1186/s12889-023-15877-4

Rai, A., & Agarwal, U. A. (2018). A review of literature on mediators and moderators of workplace bullying: Agenda for future research. Management Research Review, 41(7), 822–859. https://doi.org/10.1108/MRR-05-2016-0111

Reknes, I., Glambek, M., & Einarsen, S. V. (2021). Injustice perceptions, workplace bullying and intention to leave. Employee Relations, 43(1), 1–13. https://doi.org/10.1108/ER-10-2019-0406

Rissi, V., Monteiro, J. K., Cecconello, W. W., & Moraes, E. G. D. (2016). Psychological interventions against workplace mobbing. Temas Em Psicologia, 24(1), 339–352. https://doi.org/10.9788/TP2016.1-24

Rüzgar, N. (2023). Mobbing perceptions of academic staff. OPUS Journal of Society Research, 20(51), 95–109. https://doi.org/10.26466/opusjsr.1191308

Saeidipour, B., Akbari, P., & Alizadeh, Z. (2021). The role of organizational silence & organizational mobbing on the turnover intention. International Journal of Ethics and Society, 3(1), 59–69. https://doi.org/10.52547/ijethics.3.1.59

Seppälä, P., Olin, N., Kalavainen, S., Heikkilä, H. C., Kivimäki, M., Remes, J., & Ervasti, J. (2023). Effectiveness of a workshop-based intervention to reduce bullying and violence at work: A 2-year quasi-experimental intervention study. Social Science and Medicine, 338, Article 116318. https://doi.org/10.1016/j.socscimed.2023.116318

Si, S. X., Wei, F., & Li, Y. (2008). The effect of organizational psychological contract violation on managers’ exit, voice, loyalty and neglect in the Chinese context. The International Journal of Human Resource Management, 19(5), 932–944. https://doi.org/10.1080/09585190801995849

Sishuwa, Y., & Phiri, J. (2020). Factors influencing employee retention in the transport and logistics industry. Open Journal of Social Sciences, 8(6), 145–160. https://doi.org/10.4236/jss.2020.86013

Stamolampros, P., Korfiatis, N., Chalvatzis, K., & Buhalis, D. (2019). Job satisfaction and employee turnover determinants in high contact services: Insights from employees’ online reviews. Tourism Management, 75, 130–147. https://doi.org/10.1016/j.tourman.2019.04.030

Tekşen, K., & Cemaloğlu, N. (2023). Mobbing and social network analysis. Technium Social Sciences Journal, 39(1), 184–194. https://doi.org/10.47577/tssj.v39i1.8214

Vie, T. L., Glasø, L., & Einarsen, S. (2011). Health outcomes and self-labeling as a victim of workplace bullying. Journal of Psychosomatic Research, 70(1), 37–43. https://doi.org/10.1016/j.jpsychores.2010.06.007

Vveinhardt, J. (2012). Identification of the reliability of methodological characteristics of quality in the diagnostic instrument for mobbing as discrimination in employee relations on purpose to improve the climate in Lithuanian organisations. Transformations in Business and Economics, 11, 218–232.

Vveinhardt, J., & Deikus, M. (2023a). Strategies for a nonviolent response to perpetrator actions: What can Christianity offer to targets of workplace mobbing? Scientia et Fides (SetF), 11(2), 175–195. https://doi.org/10.12775/SetF.2023.021

Vveinhardt, J., & Deikus, M. (2023b). The use of religious resources in helping victims of workplace mobbing. Frontiers in Psychology, 14, Article 1288354. https://doi.org/10.3389/fpsyg.2023.1288354

Yuksel, M., & Tunçsiper, B. (2011). The relationship between mobbing and organizational commitment in workplace. International Review of Management and Marketing, 1(3), 54–64.

Zafar, R., Abid, G., Rehmat, M., Ali, M., Hassan, Q., & Asif, M. F. (2022). So hard to say goodbye: Impact of punitive supervision on turnover intention. Total Quality Management & Business Excellence, 33(5–6), 614–636. https://doi.org/10.1080/14783363.2021.1882844

Zapf, D. (1999). Organisational, work group related and personal causes of mobbing/bullying at work. International Journal of Manpower, 20(1/2), 70–85. https://doi.org/10.1108/01437729910268669

Živković, A., Franjković, J., & Dujak, D. (2021). The role of organizational commitment in employee turnover in logistics activities of food supply chain. LogForum, 17(1). https://doi.org/10.17270/J.LOG.2021.536