Influence of internal communication on the organizational climate of a local educational management unit in Peru
Abstract
The objective of this research is to determine the influence of internal communication on the organizational climate. The method used in this research is the deductive inferential scientific method, for which the type and level of applied and explanatory research were used respectively. The study sample was made up of women (45%) and men (65%), with an age range between 23 years and over, who were the object of study, with a total of 305 workers. The results that were obtained based on the reliability and validity of the measurement scales, where they specify that p < 0.05, that is, that 12 of the 15 hypotheses are accepted in the proposed correlation between internal communication and organizational climate factors, Among them interpersonal relationships, which generates assertiveness among workers, management styles, which implies increasing employee satisfaction, remuneration, which consists of the importance of knowing how to recognize the work of workers. Finally, the collective values, which encourages them to do a proper job and get involved. In conclusion, internal communication is essential to strengthen the organizational climate factors mentioned above. This ensures a good work environment in order to achieve improvements at the hierarchical and organizational level.
Keyword : internal communication, organizational climate, relationships, availability of resources and collective values
How to Cite
Curilla, S., Morales, J., Poma, W., & Vicente-Ramos, W. (2023). Influence of internal communication on the organizational climate of a local educational management unit in Peru. Business: Theory and Practice, 24(1), 93–101. https://doi.org/10.3846/btp.2023.16358
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
Atrek, B., Marcone, M. R., Gregori, G. L., Temperini, V., & Moscatelli, L. (2014). Relationship quality in supply chain management: A Dyad perspective. Ege Academic Review, 14(3), 371–381. https://doi.org/10.21121/eab.2014318024
Berberoglu, A. (2018). Impact of organizational climate on organizational commitment and perceived organizational performance: Empirical evidence from public hospitals. BMC Health Services Research, 18(1), 1–9. https://doi.org/10.1186/s12913-018-3149-z
Bucăţa, G., & Rizescu, A. M. (2017). The role of communication in enhancing work effectiveness of an organization. Land Forces Academy Review, 22(1), 49–57. https://doi.org/10.1515/raft-2017-0008
Cambria, A. (2016). La importancia de la Comunicación Estratégica. Bie3: Boletín IEEE, (2), 475–487. https://dialnet.unirioja.es/servlet/articulo?codigo=5998262
Carayannis, E. G., & Meissner, D. (2017). Glocal targeted open innovation: Challenges, opportunities and implications for theory, policy and practice. The Journal of Technology Transfer, 42(2), 236–252. https://doi.org/10.1007/s10961-016-9497-0
Castro, M. & Martins, N. (2010). The relations between organizational climate and employee satisfaction in a South African information and technology organization. SA Journal of Industrial Psychology, 36(1), 1–9. https://doi.org/10.4102/sajip.v36i1.800
Cygler, J., Sroka, W., Solesvik, M., & Dębkowska, K. (2018). Benefits and drawbacks of coopetition: The roles of scope and durability in coopetitive relationships. Sustainability, 10(8), 2688–2712. https://doi.org/10.3390/su10082688
Del Giudice, M., & Maggioni, V. (2014). Managerial practices and operative directions of knowledge management within inter-firm networks: A global view. Journal of Knowledge Management, 18(5), 841–846. https://doi.org/10.1108/JKM-06-2014-0264
Demerouti, E. (2014). Design your own job through job crafting. European Psychologist, 19(4), 237–247. https://doi.org/10.1027/1016-9040/a000188
Demerouti, E. (2015). Strategies used by individuals to prevent burnout. European Journal of Clinical Investigation, 45(10), 1106–1112. https://doi.org/10.1111/eci.12494
Elfenbein, H. A. (2015). Individual differences in negotiation a nearly abandoned pursuit revived. Current Directions in Psychological Science, 24(2), 131–136. https://doi.org/10.1177/0963721414558114
Filser, M., Eggers, F., Kraus, S., & Málovics, É. (2014). The effect of financial resource availability on entrepreneurial orientation, customer orientation and firm performance in an international context: An empirical analysis from Austria and Hungary. Journal for East European Management Studies, 19(1), 7–30. https://doi.org/10.5771/0949-6181-2014-1-7
Flamholtz, E. G., & Randle, Y. (2014). Implications of organizational life cycles for corporate culture and climate. In B. Schneider & K. M. Barbera (Eds.), The Oxford handbook of organizational climate and culture (pp. 235–256). Oxford University Press. https://www.oxfordhandbooks.com/view/10.1093/oxfordhb/9780199860715.001.0001/oxfordhb-9780199860715-e-001
Formanchuck, A. (2017). Cómo Hacer Un Plan De Comunicación Interna: Descubre Nuestro “Método De Las 6 Dimensiones”. https://formanchuk.com/como-hacer-un-plan-de-comunicacion-interna/
Gallego, C. (2010). Temas claves En proceso de edicion. In R. Kreitner & A. Kinicki, Comportamiento de las organizaciones. McGraw-Hill.
Ganesh, S., & Zoller, H. M. (2012). Dialogue, activism, and democratic social change. Communication Theory, 22(1), 66–91. https://doi.org/10.1111/j.1468-2885.2011.01396.x
Ghanbari, S., & Eskandari, A. (2016). Organizational climate, job motivation and organizational citizenship behavior. International Journal of Management Perspective, 1(3), 1–14. https://api.semanticscholar.org/CorpusID:8697262
Hsieh, Y. H., & Chen, H. M. (2011). Strategic fit among business competitive strategy, human resource strategy, and reward system. Academy of Strategic Management Journal, 10(2), 11–32.
Kolodziej, A., & Kolodziej-Durnas, A. (2018). Labour milieu of merchant seamen’s crews – economization versus human relations. Transformations in Business & Economics, 17(1), 64–82. https://www.researchgate.net/publication/324606284_Labour_Milieu_of_Merchant_Seamen’s_Crews_-_Economization_versus_Human_Relations
Kubeš, V., & Rančák, J. (2018). Sustainability of organization performance via management techniques. Entrepreneurship and Sustainability Issues, 5(4), 1031–1042. https://doi.org/10.9770/jesi.2018.5.4(23)
Ledbetter, A. M. (2014). The past and future of technology in interpersonal communication theory and research. Communication Studies, 65(4), 456–459. https://doi.org/10.1080/10510974.2014.927298
Lewicki, R. J., Saunders, D., & Barry, B. (2014). Negotiation (7th ed.). McGraw Hill.
Linke, A. & Zerfass, A. (2011). Internal communication and innovation culture: Developing a change framework. Journal of Communication Management, 15(4), 332–348. https://doi.org/10.1108/13632541111183361
Lisowska, E. (2015). Remunerations and gender: The case of the Polish Government administration. Universal Journal of Management, 3(3), 131–141. https://doi.org/10.13189/ujm.2015.030306
Men, L. R., Yue, C. A., & Liu, Y. (2020). “Vision, passion, and care:” The impact of charismatic executive leadership communication on employee trust and support for organizational change. Public Relations Review, 46(3), 101927. https://doi.org/10.1016/j.pubrev.2020.101927
Miller Jr, H. L. (Ed.). (2016). The Sage encyclopedia of theory in psychology. Language, interaction, and culture. SAGE Publications. https://wordpress.clarku.edu/mbamberg/files/2012/09/Language-Interaction-and-Culture-2016.pdf
Oré-Calixto, S., & Vicente-Ramos, W. (2021). The effect of digital marketing on customer relationship management in the education sector: Peruvian case. Uncertain Supply Chain Management, 9(3), 549–554. https://doi.org/10.5267/j.uscm.2021.6.007
Ostroff, C., & Schulte, M. (2014). A configural approach to the study of organizational culture and climate. Oxford University.
Quevedo, K., & Rios, N. (2016). Influencia de la comunicación interna en el nivel de clima organizacional en la Municipalidad de Chaclacayo. Revista de Investigación Universitaria, 5(1), 44–51. https://doi.org/10.17162/riu.v5i1.859
Salazar, A. M. (2017). La comunicación interna como desafío en las PyMES comerciales de Guayaquil. INNOVA Research Journal, 2(10.1), 165–174. https://doi.org/10.33890/innova.v2.n10.1.2017.499
Santoro, G., Vrontis, D., Thrassou, A., & Dezi, L. (2017). The internet of things: Building a knowledge management system for open innovation and knowledge management capacity. Technological Forecasting & Social Change, 136, 347–354. https://doi.org/10.1016/j.techfore.2017.02.034
Schneider, B., Ehrhart, M. G., & Macey, W. H. (2013). Organizational climate and culture. Annual Review of Psychology, 64, 361–388. https://doi.org/10.1146/annurev-psych-113011-143809
Schneider, B., González-Romá, V., Ostroff, C., & West, M. (2017). Organizational climate and culture: Reflections on the history of the constructs in the Journal of Applied Psychology. Journal of Applied Psychology, 102(3), 468–482. https://doi.org/10.1037/apl0000090
Stankiewicz, M. J. (Ed.) (2013). Positive Management: Managing the key areas of positive organisational potential for company success. Nicolaus Copernicus Library in Torun.
Szostek, D. (2019). Kontrproduktywne zachowania organizacyjne w kontekście jakości relacji interpersonalnych w zespołach pracowniczych. Wydawnictwo Naukowe.
Tulung, J. E. (2017). Resource availability and firm’s international strategy as key determinants of entry mode choice. Jurnal Aplikasi Manajemen, 15(1), 160–168. https://doi.org/10.18202/jam23026332.15.1.19
Truque, E. & López, M. (2018, 12 October). España es uno de los países que más invierte en comunicación interna. RRHH DIGITAL. https://www.rrhhdigital.com/secciones/mercado-laboral/133199/Espana-es-uno-de-los-paises-que-mas-invierte-en-comunicacion-interna
Vercic, A. T., Vercic, D., & Sriramesh, K. (2012). Internal communication: Definition, parameters, and the future. Public Relations Review, 38(2), 223–230. https://doi.org/10.1016/j.pubrev.2011.12.019
Berberoglu, A. (2018). Impact of organizational climate on organizational commitment and perceived organizational performance: Empirical evidence from public hospitals. BMC Health Services Research, 18(1), 1–9. https://doi.org/10.1186/s12913-018-3149-z
Bucăţa, G., & Rizescu, A. M. (2017). The role of communication in enhancing work effectiveness of an organization. Land Forces Academy Review, 22(1), 49–57. https://doi.org/10.1515/raft-2017-0008
Cambria, A. (2016). La importancia de la Comunicación Estratégica. Bie3: Boletín IEEE, (2), 475–487. https://dialnet.unirioja.es/servlet/articulo?codigo=5998262
Carayannis, E. G., & Meissner, D. (2017). Glocal targeted open innovation: Challenges, opportunities and implications for theory, policy and practice. The Journal of Technology Transfer, 42(2), 236–252. https://doi.org/10.1007/s10961-016-9497-0
Castro, M. & Martins, N. (2010). The relations between organizational climate and employee satisfaction in a South African information and technology organization. SA Journal of Industrial Psychology, 36(1), 1–9. https://doi.org/10.4102/sajip.v36i1.800
Cygler, J., Sroka, W., Solesvik, M., & Dębkowska, K. (2018). Benefits and drawbacks of coopetition: The roles of scope and durability in coopetitive relationships. Sustainability, 10(8), 2688–2712. https://doi.org/10.3390/su10082688
Del Giudice, M., & Maggioni, V. (2014). Managerial practices and operative directions of knowledge management within inter-firm networks: A global view. Journal of Knowledge Management, 18(5), 841–846. https://doi.org/10.1108/JKM-06-2014-0264
Demerouti, E. (2014). Design your own job through job crafting. European Psychologist, 19(4), 237–247. https://doi.org/10.1027/1016-9040/a000188
Demerouti, E. (2015). Strategies used by individuals to prevent burnout. European Journal of Clinical Investigation, 45(10), 1106–1112. https://doi.org/10.1111/eci.12494
Elfenbein, H. A. (2015). Individual differences in negotiation a nearly abandoned pursuit revived. Current Directions in Psychological Science, 24(2), 131–136. https://doi.org/10.1177/0963721414558114
Filser, M., Eggers, F., Kraus, S., & Málovics, É. (2014). The effect of financial resource availability on entrepreneurial orientation, customer orientation and firm performance in an international context: An empirical analysis from Austria and Hungary. Journal for East European Management Studies, 19(1), 7–30. https://doi.org/10.5771/0949-6181-2014-1-7
Flamholtz, E. G., & Randle, Y. (2014). Implications of organizational life cycles for corporate culture and climate. In B. Schneider & K. M. Barbera (Eds.), The Oxford handbook of organizational climate and culture (pp. 235–256). Oxford University Press. https://www.oxfordhandbooks.com/view/10.1093/oxfordhb/9780199860715.001.0001/oxfordhb-9780199860715-e-001
Formanchuck, A. (2017). Cómo Hacer Un Plan De Comunicación Interna: Descubre Nuestro “Método De Las 6 Dimensiones”. https://formanchuk.com/como-hacer-un-plan-de-comunicacion-interna/
Gallego, C. (2010). Temas claves En proceso de edicion. In R. Kreitner & A. Kinicki, Comportamiento de las organizaciones. McGraw-Hill.
Ganesh, S., & Zoller, H. M. (2012). Dialogue, activism, and democratic social change. Communication Theory, 22(1), 66–91. https://doi.org/10.1111/j.1468-2885.2011.01396.x
Ghanbari, S., & Eskandari, A. (2016). Organizational climate, job motivation and organizational citizenship behavior. International Journal of Management Perspective, 1(3), 1–14. https://api.semanticscholar.org/CorpusID:8697262
Hsieh, Y. H., & Chen, H. M. (2011). Strategic fit among business competitive strategy, human resource strategy, and reward system. Academy of Strategic Management Journal, 10(2), 11–32.
Kolodziej, A., & Kolodziej-Durnas, A. (2018). Labour milieu of merchant seamen’s crews – economization versus human relations. Transformations in Business & Economics, 17(1), 64–82. https://www.researchgate.net/publication/324606284_Labour_Milieu_of_Merchant_Seamen’s_Crews_-_Economization_versus_Human_Relations
Kubeš, V., & Rančák, J. (2018). Sustainability of organization performance via management techniques. Entrepreneurship and Sustainability Issues, 5(4), 1031–1042. https://doi.org/10.9770/jesi.2018.5.4(23)
Ledbetter, A. M. (2014). The past and future of technology in interpersonal communication theory and research. Communication Studies, 65(4), 456–459. https://doi.org/10.1080/10510974.2014.927298
Lewicki, R. J., Saunders, D., & Barry, B. (2014). Negotiation (7th ed.). McGraw Hill.
Linke, A. & Zerfass, A. (2011). Internal communication and innovation culture: Developing a change framework. Journal of Communication Management, 15(4), 332–348. https://doi.org/10.1108/13632541111183361
Lisowska, E. (2015). Remunerations and gender: The case of the Polish Government administration. Universal Journal of Management, 3(3), 131–141. https://doi.org/10.13189/ujm.2015.030306
Men, L. R., Yue, C. A., & Liu, Y. (2020). “Vision, passion, and care:” The impact of charismatic executive leadership communication on employee trust and support for organizational change. Public Relations Review, 46(3), 101927. https://doi.org/10.1016/j.pubrev.2020.101927
Miller Jr, H. L. (Ed.). (2016). The Sage encyclopedia of theory in psychology. Language, interaction, and culture. SAGE Publications. https://wordpress.clarku.edu/mbamberg/files/2012/09/Language-Interaction-and-Culture-2016.pdf
Oré-Calixto, S., & Vicente-Ramos, W. (2021). The effect of digital marketing on customer relationship management in the education sector: Peruvian case. Uncertain Supply Chain Management, 9(3), 549–554. https://doi.org/10.5267/j.uscm.2021.6.007
Ostroff, C., & Schulte, M. (2014). A configural approach to the study of organizational culture and climate. Oxford University.
Quevedo, K., & Rios, N. (2016). Influencia de la comunicación interna en el nivel de clima organizacional en la Municipalidad de Chaclacayo. Revista de Investigación Universitaria, 5(1), 44–51. https://doi.org/10.17162/riu.v5i1.859
Salazar, A. M. (2017). La comunicación interna como desafío en las PyMES comerciales de Guayaquil. INNOVA Research Journal, 2(10.1), 165–174. https://doi.org/10.33890/innova.v2.n10.1.2017.499
Santoro, G., Vrontis, D., Thrassou, A., & Dezi, L. (2017). The internet of things: Building a knowledge management system for open innovation and knowledge management capacity. Technological Forecasting & Social Change, 136, 347–354. https://doi.org/10.1016/j.techfore.2017.02.034
Schneider, B., Ehrhart, M. G., & Macey, W. H. (2013). Organizational climate and culture. Annual Review of Psychology, 64, 361–388. https://doi.org/10.1146/annurev-psych-113011-143809
Schneider, B., González-Romá, V., Ostroff, C., & West, M. (2017). Organizational climate and culture: Reflections on the history of the constructs in the Journal of Applied Psychology. Journal of Applied Psychology, 102(3), 468–482. https://doi.org/10.1037/apl0000090
Stankiewicz, M. J. (Ed.) (2013). Positive Management: Managing the key areas of positive organisational potential for company success. Nicolaus Copernicus Library in Torun.
Szostek, D. (2019). Kontrproduktywne zachowania organizacyjne w kontekście jakości relacji interpersonalnych w zespołach pracowniczych. Wydawnictwo Naukowe.
Tulung, J. E. (2017). Resource availability and firm’s international strategy as key determinants of entry mode choice. Jurnal Aplikasi Manajemen, 15(1), 160–168. https://doi.org/10.18202/jam23026332.15.1.19
Truque, E. & López, M. (2018, 12 October). España es uno de los países que más invierte en comunicación interna. RRHH DIGITAL. https://www.rrhhdigital.com/secciones/mercado-laboral/133199/Espana-es-uno-de-los-paises-que-mas-invierte-en-comunicacion-interna
Vercic, A. T., Vercic, D., & Sriramesh, K. (2012). Internal communication: Definition, parameters, and the future. Public Relations Review, 38(2), 223–230. https://doi.org/10.1016/j.pubrev.2011.12.019