Organizational citizenship behavior role in mediating the effect of transformational leadership on organizational performance in gold industry of Saudi Arabia
Abstract
This paper mainly aims at investigating the mediating effect of organizational citizenship behaviour in the relationship between transformational leadership behaviour and organizational performance as well as the mediating effect of organizational citizenship behaviour in the relationship between psychological ownership, working environment, employee involvement, incentives, and employee motivation, and organizational performance. To achieve the objectives of the study, quantitative research approach was applied through a questionnaire specifically designed to collect primary information from the samples of the study, which consisted of (250) managers in gold shops in Jaddah. The collected data was analysed using SPSS 20.0 and Smart-PLS 3. The results showed that organization citizenship behaviour mediates the relationship between transformational leadership behaviour, psychological ownership and incentives, and organizational performance in the Saudi Arabian gold industry. Also, organization citizenship behaviour has no mediating effect on the relationship between working environment, employee involvement, employee motivation, and organizational performance in the Saudi Arabian gold industry. At the end of this study, the researcher recommended the need to encouraging the practice of organizational citizenship behaviours by developing a set of special regulations and instructions, and consider organizational citizenship behaviours as one of the important criteria in the annual performance appraisal models for employees, in addition to that, the quantitative method was adopted in this research to test research hypotheses, thus, future studies can rely on other methods qualitative or case study to verify the results of this research.
Keyword : organizational citizenship behaviour, transformational leadership, organizational performance, gold industry
How to Cite
Alhashedi, A. A. A., Bardai, B., Al-Dubai, M. M. M., & Alaghbari, M. A. (2021). Organizational citizenship behavior role in mediating the effect of transformational leadership on organizational performance in gold industry of Saudi Arabia. Business: Theory and Practice, 22(1), 39-54. https://doi.org/10.3846/btp.2021.12774
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
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Chong, V. K., & Law, M. B. (2016). The effect of a budget-based incentive compensation scheme on job performance: the mediating role of trust-in-supervisor and organizational commitment. Journal of Accounting & Organizational Change, 12(4), 590–613. https://doi.org/10.1108/JAOC-02-2015-0024
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Dinka, D. D. (2018). Organizational citizenship behaviour and employees’ performance assessment: the case of Dire Dawa University. American Journal of Theoretical and Applied Business, 4(1), 15. https://doi.org/10.11648/j.ajtab.20180401.13
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Guan, X., & Frenkel, S. (2018). How HR practice, work engagement and job crafting influence employee performance. Chinese Management Studies, 12(3), 591–607. https://doi.org/10.1108/CMS-11-2017-0328
Gunawan, R., & Febrianto, H. (2014). The impact of monetary and non-monetary incentives on employees’ motivation in PT XYZ’S finance function in Surabaya. iBuss Management, 2(2).
Hemaloshinee, V., & Nomahaza, M. (2017). Organizational citizenship behavior in hospitality industry: Bridging challenges, benefits and contribution. International Journal of Human Capital in Urban Management, 2(3), 243–250.
Huang, L. C., Ahlstrom, D., Lee, A. Y. P., Chen, S. Y., & Hsieh, M. J. (2016). High performance work systems, employee well-being, and job involvement: An empirical study. Personnel Review, 45(2), 296–314. https://doi.org/10.1108/PR-09-2014-0201
Jehanzeb, K., Rasheed, M. F., & Rasheed, A. (2012). Impact of rewards and motivation on job satisfaction in banking sector of Saudi Arabia. International Journal of Business and Social Science, 3(21).
Jha, S. (2014). Transformational leadership and psychological empowerment: Determinants of organizational citizenship behavior. South Asian Journal of Global Business Research, 3(1), 18–35. https://doi.org/10.1108/SAJGBR-04-2012-0036
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Klotz, A. C., Bolino, M. C., Song, H., & Stornelli, J. (2018). Examining the nature, causes, and consequences of profiles of organizational citizenship behavior. Journal of Organizational Behavior, 39(5), 629–647. https://doi.org/10.1002/job.2259
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Kurose, C. (2013). Motivation, behavior and perfomance in the workplace. George Washington University.
Kvitne, M. B. (2017). Development of organizational citizenship behavior and the effect of psychological contract fulfillment [Master’s thesis, University of Oslo].
Lazauskaite-Zabielske, J., Urbanaviciute, I., & Rekasiute Balsiene, R. (2018). From psychosocial working environment to good performance: the role of work engagement. Baltic Journal of Management, 13(2), 236–249. https://doi.org/10.1108/BJM-10-2017-0317
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Majeed, N., Ramayah, T., Mustamil, N., Nazri, M., & Jamshed, S. (2017). Transformational leadership and organizational citizenship behavior: Modeling emotional intelligence as mediator. Management & Marketing, 12(4), 571–590. https://doi.org/10.1515/mmcks-2017-0034
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